ABSTRACT
The research on the effects of motivation on workers in the public sector with particular reference to the Nigerian Telecommunication Limited (NITEL) Enugu state was intended to determine motivation in the NITEL, Enugu.
In conducting the research therefore, references were made to source including some related literature.
Furthermore, questionnaire and interview method were extensively employed to gather the necessary data for the study. This was supported with other forms of collecting data such as personal observation. Although getting information through some of these sources was not easy, the research therefore acknowledges that there were some limitations which in one way the other affected the findings of the research.
After the collection of data, table was used to present, analyze and interprets the data. At the end some findings based on the data were made which among other things are that the NITEL, Enugu has insufficient motivational variables such as provision of housing facilities bus services for the staff e.t.c which motivates worker to perform efficiently.
Also observed was that promotion exercising in the organization lives much to be desired. Often times this is done without talking merit criteria into consideration, other consideration such as loyalty and favoritism also more promotion in the organization coup led with this there is inadequate trained men power to help achieve the objectives for which the organization was set up.
Based on the funding, recommendations were drawn including conclusions for important.
TABLE OF CONTENTS
CHAPTER ONE: INTRODUCTION
1.1 Background of the study
1.2 Purpose of the study
1.3 Statement of the problem
1.4 Research questions
1.5 Significant of the study
1.6 Definitions of terms
CHAPTER TWO
2.1 Preview of related literature
2.2 Motivation through effective leadership
2.3 The motivation factors
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Research design
3.2 Areas of study
3.3 Population of the study
3.4 Sample and sampling procedure
3.5 Instrument for data collection
3.6 Validation of the instrument
3.7 Reliability of the instrument
3.8 Methods of data collection or administration of instrument
3.9 Methods of data analysis
CHAPTER FOUR
CHAPTER FIVE
5.0 Discussions, Implication, Recommendation & Conclusions.
5.1 Discussion of finding
5.2 Implications
5.3 Recommendations
5.4 Conclusions
5.5 Limitations of study
References
Appendix
CHAPTER ONE
INTRODUCTION
EFFECT OF MOTIVATION ON WORKERS IN THE PUBLIC SECTOR (A CASE STUDY OF NIGERIAN THE COMMUNICATION LTD NITEL ENUGU
1.1 BACKGROUND OF THE STUDY
Motivation of this research is the overall provision of these individual needs that spurred them to any ambition. Such need include the need for higher pay, a perspiration title a name on the office door, the acclaim of colleagues and a host of other things that gives people a reason to perform.
The federal government as well as the money amount of the corporation has introduced a lot of innovation for the effective functioning of the corporation. The former posts and Telecommunication ( P&T) and the Nigerian External Telecommunication (NET) were incorporation into one department on 1st January 1985, and by June 1985 too, the department was split into NITEL and NIPOST ( Nigeria’s postal services). These moves were to make the organizations independents and result oriented.
Again, towards improving Nigeria’s Telecommunications system, the federal government of Nigerian spent huge sums of money in order to achieve this goal in 1989 alone, the federal government allocated the sum of N20 million to the organization for the procurement of communication equipment.
Furthermore, the management in order to bring workers into the realm of policy making has introduced the system of management by objective (MBO) whereby workers could participate in decision making the federal government too, upgraded the workers by placing them on universal salary with the hope of improving their lot thereby encouraging them perform effectively.
Also in order to improve the image of the organization was before the genera, a public relations department was created in 1967 and given night state the head of public relation money (PRM) is a very senior management positions within the Nigerian Telecommunication Limited (NITEL) in it’s zonal headquarters in Enugu.
All those various measures were introduced at the NITEL in order to improve the services in the organization. Research finding indicate that own the lowest employee needs esteem and self actualization although the levels of there needs might not be the same with various individuals.
Motivation of employees in essence increases their morals there by leading to the company’s productivity.
1.2 THE PURPOSE OF THE STUDY
The purpose of the study is to investigate the effect of motivation on workers in the Nigeria Telecommunication Limited (NITEL) Enugu.
STATEMENT OF THE PROBLEM
The Nigeria Telecommunication limited (NITEL) at Enugu has been facing a lot of problem. In the territorial land zonal headquarters located at Enugu, as lot of things have been missing. The cable of the corporation which were procured at way high cost mostly sought. This incessant missing of cables and some other virtual equipment which included, telephones caused a great confusion to the policy makers in the organization.
There were familiarity relations between the staff and customers the staff and customers at the corporation in such a way that same members of made demands before or after rendering services to there customers.
Many times at the Nigeria Telecommunication Limited (NITEL), Enugu, flies missed and surface later.
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