Communication in a business organization is as important as the organization itself. It often follows communication is an instrument for achieving the organization goals.
Communication helps to co-ordinate the activities in the various section and department of an organization as well as between the organization and the outside, to achieve corporate goals or objectives.
The research therefore intends in the x-ray the role or importance which effective communication, as an essential management tool can play towards the realization of organization goals.
The study also intends to reveal the problems that will arise if communication is neglected, the process of communication, method of communication and how to improve organizational communication.
TABLE OF CONTENT
General background to the subject matter.1
Problems associated with the subject matter.2
Problems that study will be concerned with.3
The importance of studying the area.6
Definition of important terms.7
(Chapter) Reference [Using Apa method]9
CHAPTER TWO
LITERATURE REVIEW 10
2.1 The origin of the subject area. 10
2.2 Schools of thought within the subject area. 11
2.3 The school of thought relevant to the problem of study. 14
2.4 Different methods of studying the problem. 16
2.5 Summary. 18
2.6 References. 22
CHAPTER THREE
3. CONCLUSION 23
3.1 Data presentation 24
3.2 Analysis of the data 25
3.3 Recommendation 29
3.4 Conclusion 30
3.5 References. 32
CHAPTER ONE
Communication in a business organization is as important as the organization itself.
Various studies of managements at all levels consistently reveal that most of the manager’s spent most of their time in communication either sending or receiving information.
Firstly, there is need to know what communications all about.
Some social scientists defined it as the act of sending and receiving message.
It is a mutual exchange of thoughts, opinion or emotions that requires presentation and reception resulting in common understanding among all parties.
Communication is the expression of thoughts feelings, ideas, observation etc. It is also the process of feeling a sense of feeling a sense of belonging, to get what you want and give what you want and give what you have and to maintain balanced awareness and perspective activities in society, it makes possible for interpersonal understanding and relationships, group association, and administration, transmission of culture, domestic and international, trade, public relation advertisings. It is absolutely essential activity in the life of every person, even the deaf and dumb and the blind. Communication is the process of exchanging ideas of messages and creating meanings between two or more people through any possible means.
Communication can only be said to have occurred when it reflects in the mind of the decider the true image of the thoughts convey by the sender and hence elicits the desired response.
Communication is the life wire of organization, without it organization cannot function at all.
It is therefore absolutely necessary that one recognizes not importance of communication but also the type of importance of communication required for successful business activity in any business organization.
In discussing a topic like this, it is appropriate to cover a range of problem that will arise, if communication is neglects.
But the importance of communication in an organization is to a achieve high productivity in the organization. The importance cannot be over emphasized. If management does not take proper steps to impose a frame work for communication, in that organization the systems will develops faults, which may be dysfunctional for the entire organization.
Besides, any organization that neglects the importance of communication will face the following problems.
Any time there is problem in any of communication process such as the sender, the message, the medium, the receiver and feedback, clarity of meaning and understanding, the organization is likely to face some problem.
This study will be concerned with the problem, which can impede the process of communication, resulting in communication breakdown.
These problem include:
In Nigeria, many organizations does not recognize the need for improving their communication facilitated or equipment to meet the challenges of the society.
This actually reduces the productivity of the worker in the organization; they refer causing more harm than good in the organization building.
Iii Lack of planning to communicate: Communication needs proper planning especially in an organization in an organization. Whenever a new directive is to be given, we should have sufficient reasons to justify it.
With this are able to carry your followers along. We have to select the most appropriate channel of communication. The choice of a channel is very crucial because you should have the background of your audience in mind. Let us take the campaign against the spread of AIDS examine. It would be inappropriate to use the written medium in relatively rural and illiterate communities.
Iv Distortion in the communication process: In Shannon and weaver’s model we will see the connection of noise which we referred to as any form of interference, disruption or distortion in the communication process.
Having obtained some of the communication problems likely to be experienced in any organization, this research will be channeled towards investigating this company “PAL BREWERIES” NIGERIA LIMITED OKO ANAMBRA STATE”. So the importance of this study are as follows.
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